To enter a Fulfillment Request in Mochila's Client Portal, navigate to ORDERS --> NEW FULFILLMENT REQUEST.
The New Fulfillment Request form will appear consisting of the following fields:
- Fulfillment Request ID: The Fulfillment Request ID must be a unique identifier for each request transmitted to Mochila to ship items. The request can not be duplicated - this is a safeguard against accidentally submitting the same request more than once. Note that this is true even for requests that were rejected by Mochila (for inaccurate or incomplete information). If you with to try submitting again, you can simply place a "_2" after the original fulfillment request id.
- Order ID: This can be any identifier you choose. We recommend using the Order ID that is in your order management or ERP system to make searching and tracking easier. Please also note that you may choose to have multiple Fulfillment Requests associated with one Order ID (for instance, if a customer one to add another item to an order that has already shipped).
- Warehouse: You can choose the warehouse to fulfill out of (i.e. CA01 for Sacramento, California and NJ01 for Blackwood, New Jersey). You can select optimal for our system to automatically assign the warehouse based on proximity to the shipment's destination, and the availability of the inventory requested.
- Shipment Type: Leave this as DEFAULT_SHIPMENT_TYPE unless you have made special arrangements with Mochila for alternative shipment types.
- Fill Type: Fill type lets us know how to fulfill the shipments created by your request. The different options are as follows
- Complete: All units in a given shipment must be available for the shipment to be processed. If they are not, the entire shipment will remain validating until the units are available.
- Partial: We will ship items as they become available. This will result in multiple shipments. These shipments may be coming from different fulfillment centers. This option is great for speed of fulfillment, but may increase your shipping costs.
- Partial Kill: We will ship everything that is available and the unavailable units will be canceled from the request.
- Kill: All items are available for the shipment, or the entire shipment is canceled.
- Desired Ship Date (DSD): You can set the date that you would like the order to ship. Note: We do work ahead when able so a future DSD is not a guarantee that an order will not ship. Inversely, putting in the current date is not a guarantee and order will ship out if the order is put in past the same day shipping cut off.
- Ship Profile: This dictates the carrier (FedEx, UPS, etc) and the return address on the shipping label.
- Ship Method: This is where you select the level of service for the shipments. (i.e. ground, express, overnight, etc)
- Saturday Delivery/Signature Required: Check these boxes for these services. Note: The carrier selected must provide the requested service for the ship method you selected. Additional charges may be applied.
- Incoterm: You may choose between
- DDU - Deliver Duties Unpaid (Customer is responsible for the duties/tariffs)
- DDP - Deliver Duties Paid (You will pay the duties for the customer)
- 3rd Party Billing: Use these two fields only if you are billing a third party. Leave blank if you are shipping on the default account. You must have the account number and the associated zip code in order to use this feature. The carrier and service level will be pulled from your Ship Profile and Ship Method selections.
- Name: The name of the intended recipient.
- Company Name: If you are shipping to a business address, enter the name of the company here.
- Address 1: The street address of the recipient's address.. Please note this can not be an apartment or suite number - it must be the street address. The street address for US addresses will be validated using the USPS database of US addresses.
- Address 2: The secondary address if needed, e.g. apartment or suite number.
- Address 3: The tertiary address if needed, e.g. care of instructions, etc.
- City: The city of the recipient's address.
- State/Province: The state or province of the recipient's address.
- Postal Code: The postal or zip code of the recipient's address.
- Country: The two-letter country code of the recipient's address.
- Phone: The phone number of the recipient. NOTE: This is required for FedEx, UPS, and DHL.
- Email: The email of the recipient. NOTE: This field is not required, and is used only for your ease and convenience in searching for fulfillment requests, orders, and shipments in Mochila's system. Mochila does not transmit emails to this address.
Adding Items
To add items to a Fulfillment Request, you may search for the item using the Item Name, the SKU, or the UPC. The search field will auto-search as you type, narrowing down the results as you enter more information. Once you have identified the item in the list, click on it to select it.
After you have selected the item, you can change the quantity and the customs value. Note: the changed customs value will only apply to the fulfillment request you are filling out. It will not change the value in our system, nor will it apply to future fulfillment requests.